Technical Support

If you're having technical issues, please follow your Channel's IT Support steps as outlined below.

Retail(Company Owned Stores)

Password ResetClick here to reset your password
Password Reset Issues
Course Completion Issues
Course Freezing/Glitches etc
Email UAM at UAM.Requests@tpgtelecom.com.au (Be sure to include your personal details, including Employee ID, a description of the issue, and any supporting screenshots to help diagnose the problem).
Tech Support EscalationsUnresolved issues will be escalated internally by UAM. Please do not attempt to contact the Learning Team directly
Employee EscalationsEmail AskPE@tpgtelecom.com.au for all employee account related support

Partner(incl. Retail & Enterprise)

Password ResetClick here to reset your password
Password Reset Issues
Course Completion Issues
Course Freezing/Glitches etc
Email UAM at UAM.Requests@tpgtelecom.com.au (Be sure to include your personal details, including Employee ID, a description of the issue, and any supporting screenshots to help diagnose the problem).
Tech Support EscalationsUnresolved issues will be escalated internally by UAM. Please do not attempt to contact the Learning Team directly
Employee EscalationsEmail RetailPartnerAdmin@tpgtelecom.com.au for all employee account related support

Customer Care(Hobart)

Password ResetClick here to reset your password
Password Reset Issues
Course Completion Issues
Course Freezing/Glitches etc
Raise a KiTi Ticket(Red Source > Hotlinks & Applications)
Tech Support EscalationsUnresolved issues will be escalated internally by the Hobart IT Support Team. Please do not attempt to contact the Learning Team directly
Employee EscalationsEmail AskPE@tpgtelecom.com.au for all employee account related support

Office-Based

Password ResetClick here to reset your password
Password Reset Issues
Course Completion Issues
Course Freezing/Glitches etc
Call 1300 860 293 and follow the IVR prompts(1300 860 293 - Option 2)
Tech Support EscalationsUnresolved issues will be escalated internally by the 1300 860 293 Team. Please do not attempt to contact the Learning Team directly
Employee EscalationsEmail AskPE@tpgtelecom.com.au for all employee account related support