Technical Support
If you're having technical issues, please follow your Channel's IT Support steps as outlined below.Retail(Company Owned Stores)
| Password Reset | Click here to reset your password | |
| Password Reset Issues Course Completion Issues Course Freezing/Glitches etc | Email UAM (Be sure to include your personal details, including Employee ID, a description of the issue, and any supporting screenshots to help diagnose the problem). | |
| Tech Support Escalations | Unresolved issues will be escalated internally by UAM. Please do not attempt to contact the Learning Team directly | |
| Employee Escalations | Email AskPE for all employee account related support |
Partner(incl. Retail & Enterprise)
| Password Reset | Click here to reset your password | |
| Password Reset Issues Course Completion Issues Course Freezing/Glitches etc | Email UAM (Be sure to include your personal details, including Employee ID, a description of the issue, and any supporting screenshots to help diagnose the problem). | |
| Tech Support Escalations | Unresolved issues will be escalated internally by UAM. Please do not attempt to contact the Learning Team directly | |
| Employee Escalations | Email Retail Partner Admin for all employee account related support |
Customer Care(Hobart)
| Password Reset | Click here to reset your password | |
| Password Reset Issues Course Completion Issues Course Freezing/Glitches etc | Use our HelpDesk widget in the bottom right corner of this page to raise a Support Request. | |
| Tech Support Escalations | Use our HelpDesk widget in the bottom right corner of this page to raise a Support Request. | |
| Employee Escalations | Email AskPE for all employee account related support |
Office-Based
| Password Reset | Click here to reset your password | |
| Password Reset Issues Course Completion Issues Course Freezing/Glitches etc | Use our HelpDesk widget in the bottom right corner of this page to raise a Support Request. | |
| Tech Support Escalations | Use our HelpDesk widget in the bottom right corner of this page to raise a Support Request. | |
| Employee Escalations | Email AskPE for all employee account related support |