Technical Support
If you're having technical issues, please follow your Channel's IT Support steps as outlined below.Retail(Company Owned Stores)
| Password Reset | Click here to reset your password | |
| Password Reset Issues Course Completion Issues Course Freezing/Glitches etc | Email UAM at UAM.Requests@tpgtelecom.com.au (Be sure to include your personal details, including Employee ID, a description of the issue, and any supporting screenshots to help diagnose the problem). | |
| Tech Support Escalations | Unresolved issues will be escalated internally by UAM. Please do not attempt to contact the Learning Team directly | |
| Employee Escalations | Email AskPE@tpgtelecom.com.au for all employee account related support |
Partner(incl. Retail & Enterprise)
| Password Reset | Click here to reset your password | |
| Password Reset Issues Course Completion Issues Course Freezing/Glitches etc | Email UAM at UAM.Requests@tpgtelecom.com.au (Be sure to include your personal details, including Employee ID, a description of the issue, and any supporting screenshots to help diagnose the problem). | |
| Tech Support Escalations | Unresolved issues will be escalated internally by UAM. Please do not attempt to contact the Learning Team directly | |
| Employee Escalations | Email RetailPartnerAdmin@tpgtelecom.com.au for all employee account related support |
Customer Care(Hobart)
| Password Reset | Click here to reset your password | |
| Password Reset Issues Course Completion Issues Course Freezing/Glitches etc | Raise a KiTi Ticket(Red Source > Hotlinks & Applications) | |
| Tech Support Escalations | Unresolved issues will be escalated internally by the Hobart IT Support Team. Please do not attempt to contact the Learning Team directly | |
| Employee Escalations | Email AskPE@tpgtelecom.com.au for all employee account related support |
Office-Based
| Password Reset | Click here to reset your password | |
| Password Reset Issues Course Completion Issues Course Freezing/Glitches etc | Call 1300 860 293 and follow the IVR prompts(1300 860 293 - Option 2) | |
| Tech Support Escalations | Unresolved issues will be escalated internally by the 1300 860 293 Team. Please do not attempt to contact the Learning Team directly | |
| Employee Escalations | Email AskPE@tpgtelecom.com.au for all employee account related support |